Terms and Conditions:

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our trading relationship with you in relation to this website. The term ‘Jetex’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Baldwins, 99 High Street, Evesham, Worcestershire, WR11 4DU.

Our company registration number is GB 436 8300 53. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Jetex’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Privacy Policy

(Incorporating the EU General Data Protection Act May 2018)

Our Commitment To Privacy
The Information We Collect
How We Use Information
Our Commitment To Data Security
How To Access Or Correct Your Information
How To Contact Us

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

EU General Data Protection Regulation May 2018:
This regulation ensures that we, as a company that collects personal data, must make clear how we collect your information, what purposes this information is used for, and the ways in which we process your data. The legislation also says that we must use plain language to convey these things clearly and coherently to you, our customers. The nature of our business is to allow customers to buy product safely and securely. As we only ask for personal information in order to fulfill our contract with you, we assume that you have ‘consented’ for us to use your data for the purposes outlined above. As we do not use any of this data for any other purpose we do not need to ask you to give us this consent. However, we do have to ensure that any data collected for the purpose of fulfilling our contract with you is only used for that purpose.

The Information We Collect:

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Newsletter:

E-mail address

Ordering Product:

Name, address, phone numbers, e-mail address and Credit/Debit Card Information. Jetex do not receive or store any credit card information. At this stage of the ordering process, you will be transferred to the secure server of our online payment provider First Date Connect (Fiserv/Clover). Their site is secure and all data storage complies with current PCI legislation.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order; for example a third party courier.

We use your data to produce relevant invoices and delivery notes; copies of which are stored securely on our company accounting software. We also generate paper copies of each order. These are stored for a period of 7 years, after which time they are deleted.

If an order relates to a product that is covered by a guarantee in excess of 7 years then we will keep this data for longer in order to allow us to identify and honour this guarantee.

You can also register with our website if you would like to receive our catalog as well as updates on our new products. You have the right to unsubscribe from this service. In this case your e-mail address will be permanently removed from our system.

How You Can Access, Correct or Delete Your Information:

You have the right to access all your personally identifiable information that we collect online and store offline by calling us or sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

You can also ask us to delete any of your records held by us online (‘right to be forgotten’) unless the deletion of these records would prevent us from honouring a contract between us and you. If this is requested, it will be processed within 2 weeks (14 days).

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to Contact Us:

Should you have other questions or concerns about these privacy policies, please contact us by letter, phone or e-mail.

Delivery Information:

Delivery Zones (UK):
Parcels over 2kg are sent within the United Kingdom using DHL or Parcel Force. Smaller parcels (generally under 2kg) are sent with Royal Mail.

The zones below determine the cost and timing of a delivery.
Zone A = All postcodes in England and Wales (with exceptions shown below).
Zone B = AB1-16, AB21-25, AB30, AB39, DD, DG, EH, FK, G, KA (except KA27-28), KY, ML, PA1-19, PH1-3, TD
Zone C = AB31-38, AB40-56, IV1-28, IV30-32, IV36, IV40, IV52-54, IV63, KW 1-14, PA 21-38, PH4-41, PH49-50, BT
Zone D = HS, IV41-49, IV51, IV55-56, KA27-28, KVW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE, IM, GY, JE
Delivery costs will be displayed at the time of checkout/ordering via phone/e-mail.

Delivery Times:

For orders received before 2pm, we will endeavour to despatch from our warehouse the same day, which means you should receive your order the next working day before 5.30pm. Please note that this is not a guaranteed service. Some orders may/will take longer, especially to zones B,C and D.

As part of our service, we can track parcels accurately, in terms of being out for despatch, or still in transit to your local delivery depot. Orders placed online will require an e-mail address which is used by the courier to advise of your parcel’s progress.

Customer ‘not in to receive goods’ Information:

There are times when you will not be in to receive a parcel. If this is the case, you will either:

1. Be left a card by DHL, Parcel Force or Royal Mail to indicate this. You would need to rearrange delivery at a time convenient to yourself (and acceptable to the courier company). Details of who to contact are normally shown on the ‘Sorry We Missed You’ card, or,
2. Have the parcel delivered to a neighbour, either side of your property or within your building (if flats).

Royal Mail usually expect you to collect your parcel from their nearest sorting office. Please note that failure to re-arrange delivery within 5 working days will result in non-delivery and the parcel will be returned to Jetex. This may incur a redelivery charge.

Further Delivery Notes:

DHL will advise when a parcel is out for delivery to your address. This indicates that your parcel was placed on a vehicle for delivery before 5.30pm. However, this does not guarantee delivery before 5.30pm. Sometimes, parcels are not delivered for the following reasons:

• Vehicle Breakdown
• Driver cannot find the address.
• Driver does not manage to deliver all parcels before he has to return to the depot. This means the parcel will be issued for delivery the following working day.

A status of ‘In transit to the depot’ involves parcels being delivered to a central hub and then forwarded on to your local depot. We cannot guarantee how long it will take from being ‘in transit’ to ‘out for delivery’. However, we will do our best to ensure that all possible information is available.

European Delivery:

We can deliver to mainland Europe. We use a variety of couriers including DHL, DPD, Fed-Ex, Parcel Force, UK Mail or UPS. Costs vary depending on the actual and volumetric weight. The exact cost will be displayed at the time of checkout. If we cannot provide a shipping cost online, please contact us for a quote.

Worldwide Delivery:

We can deliver to destinations outside of Europe. The exact cost will be displayed at the time of checkout. We use a variety of couriers including DHL, DPD, Fed-Ex, Parcel Force or UPS. If we cannot provide a shipping cost online, please contact us for a quote.

Refunds:

Statutory Right to Cancel (14-Days):
Under ‘distance selling regulations’, if you are a consumer and you order any item from us, you have the statutory right (within the United Kingdom) to cancel the order and return any goods ordered in exchange for a full refund. This statutory right of cancellation starts on the date that you submit your order and expires on the fourteenth (14th) working day after the day on which you receive the goods (hereinafter the “UK Statutory Right of Cancellation”).

To cancel your order you should notify us within the 14-day time period by phone (01789 298989), email: (sales@jetex.co.uk), fax: (01789 414463) or in writing to: Jetex Exhausts Ltd, Unit 25 The Waterways, Stratford-upon-Avon, Warwickshire, CV37 0AW.

The amount refunded will be for the cost of goods including any outward delivery costs charged as part of the original online transaction. Returned goods should be in a reasonable and resaleable condition, and we recommend that you return items using recorded delivery for postage items or courier for larger items. Customers are under a duty to take reasonable care of the goods until returned to Jetex. Refunds will be processed within 30 days upon receipt of notification by Jetex.

You are also responsible for the cost of returning items to us, unless the items were incorrectly delivered on our part or the items received are damaged. In this case Jetex will arrange for the part/s to be collected or the parts can be returned and the cost reimbursed subject to prior agreement with Jetex.

Jetex 21-Day Returns Policy:

If you are not entirely satisfied with your purchase and in addition to your statutory rights, you can send your order back to Jetex for a refund, excluding any delivery costs incurred during the original transaction (after the initial 14-day period).

Jetex will not be liable for any delivery costs for goods sent back to Jetex.

Jetex can arrange for collection of unwanted goods but any costs to do this will be offset against any refund. Jetex and the consumer will agree to this value.

Where goods have been wrongly delivered, or were damaged during delivery, Jetex will refund the price paid by the consumer including outward delivery charges.

Goods should be returned to Jetex at the following address. If you have any queries about a return, you can contact us at: Jetex Exhausts Ltd, Unit 25, The Waterways, Stratford-upon-Avon, Warwickshire, CV37 0AW, Tel: 01789 298989 or e-mail sales@jetex.co.uk.

Warranty Information:

In addition to you statutory rights, Jetex offer the following warranties:

Aluminised Exhaust Systems:

18 months. First purchaser only. Not transferable between owner or vehicle.

Stainless Exhaust Systems:

Limited Lifetime. First purchaser only. Not transferable between owner or vehicle.

Custom Exhaust Parts:

No warranty. The Jetex range of custom parts are made to a high standard. However, due to the nature of their use (road/track/off-road) and the fact that they are a universal product, Jetex cannot offer a warranty for these parts. Unlike the Jetex ‘direct-fit’ range of sports exhausts, these parts have not been tested for specific applications and therefore the lifecycle, silencing properties and fitment of these parts is unknown for each application.

However, where a part has been fitted and it is clear that there was a manufacturing fault, Jetex will consider a claim of this type, limited to 6 months from time of purchase.

Direct Fit Standard Catalyst:

3 years.

Performance Air Filters:

12 months. First purchaser only. Not transferable between owner or vehicle.

Consumer Rights Summary:

To download the Consumer Rights Act summary click here